Return & Cancellation Policy
Our endeavour is to make your online shopping more convenient and interesting by providing FREE and easy returns and cancellations process.
How, Why, When and What can I replace?
All the products sold found to be in defective and damaged condition may be replaced
within 30 days of delivery.
- It is advised to you that after receiving the products please go through the user
manual for the necessary information.
- Those claims reached to us within 30 days
of the delivery shall only be entertained for the defective claims and thereafter
all claims shall be covered under the warranty.
- The replacement shall be done within 2 days of the report of claim. In case the product is not available you have to wait till the availability of the products otherwise money will be refunded.
Will I get free replacement?
If the product – received is defective/damaged or not as described then the customer
is eligible for a free replacement. The replacement is subject to stock availability;
if the product is not available in stock then the customer will receive a full refund
or another product of same value as per customer’s choice.
Are the products covered with manufacturer warranty?
Yes, all the products sold are 100% original and authentic products and carry the
warranty stated by the manufacturer.
How do I return/refund a product purchased?
For Returns follow these simple steps
- Contact us and provide your order details with your issue
- We will contact you and initiate the pickup process after your confirmation
How Much time will it take to replace the product?
The process of replacement for defective/damaged product will start as soon as the
original product is received. The whole process can take up to 2-3 working days
after receiving the product for replacement under defective/damaged category.
Can I cancel a single product from single order containing multiple products?
Yes, you can cancel any single order from your multiple orders, but have to make
sure that for combo products, both or all the products will be considered single
product only and product will be cancelled if it is received by CAL in sealed original
packaging i.e. the product packaging has not be opened or tampered with and is returned